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Grievance procedures for Olam’s palm operations

Olam is committed to sustainable palm oil production and sourcing. In 2011, Olam published a Sustainable Palm Oil Policy stating our commitment to the RSPO standard, protection of High Conservation Value (HCV) forests and ecosystems, High Carbon Stock (HCS) forests, peatland and improving the livelihood of rural communities.

To reflect the expansion of our palm business into trading, we have updated our 2011 Policy to include a Roadmap to sustainable and traceable third party sourcing. We recognise that feedback and input from stakeholders is valuable because it helps to drive best practices, evaluate compliance of our suppliers and increase transparency in our supply chains.

This Grievance Procedure describes how we handle any grievance from any external parties, including employees, individuals, communities and non-governmental organisations concerning the implementation of our Policy.

For our third party sourcing, note that supplier selection and screening is an ongoing process and suppliers could change over time according to market dynamics.

The Grievance Procedures are provided here. Grievances can be submitted through any of the following channels:

By email to
By telephone to +603 64116771
By fax to +603 64416772
In writing to C-4-2-10, Solaris Dutamas, No 1 Jalan Dutamas 1, 50480 Kuala Lumpur, Malaysia
Attention of: Palm Sustainability

The grievance should include provision of the following information:

  • Full name*
  • Name of organisation (if any)*
  • Contact details (phone/fax/email address)*
  • Description of the grievance in detail
  • Evidence to support the grievance

*While grievances can be made anonymously, providing full contact details enables Olam to better understand and address the concern.